Privacy policy

PRIVACY POLICY

Last Updated: 10 August 2026

1. INTRODUCTION

Welcome to Vivekananda Kalpataru by CREDOFORU ("Credoforu", "we", "us" or "our").

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit our website, create an account, purchase products, request services, participate in our Buy-Back Programme, use our Lifetime Service Warranty, communicate with us or otherwise interact with our services.

Our website is available at https://credoforu.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Refund & Return Policy.

2. INFORMATION WE COLLECT

We may collect information that you provide directly to us, including:

  • Name;
  • Email address;
  • Telephone or mobile number;
  • Billing address;
  • Shipping address;
  • Customer account information;
  • Order and transaction information;
  • Customer service communications;
  • Reviews, feedback and testimonials;
  • Warranty, repair and service requests;
  • Buy-Back Programme requests;
  • Pre-Loved Collection transactions;
  • Information provided in promotions, surveys or contests; and
  • Other information voluntarily provided by you.

3. PAYMENT INFORMATION

Payment-related information may be required to process purchases.

Payments may be processed through third-party payment service providers, including Razorpay and other authorised payment partners.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Credoforu does not intentionally store complete payment card details where such information is processed directly by a payment provider.

4. INFORMATION COLLECTED AUTOMATICALLY

When you use our website, certain information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Language preferences;
  • Referring URLs;
  • Pages viewed;
  • Search activity;
  • Date and time of visits;
  • Website interactions;
  • Session information; and
  • Technical or diagnostic information.

We use this information to maintain security, analyse website usage, improve performance and enhance customer experience.

5. SHOPIFY PLATFORM

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that enables us to sell products and services to our customers.

Information submitted through our website may be processed by Shopify and its service providers for website functionality, payment processing, fraud prevention, analytics, security and related business operations.

For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, web beacons and similar technologies to:

  • Remember preferences;
  • Maintain account functionality;
  • Maintain shopping cart functionality;
  • Analyse website traffic;
  • Improve website performance;
  • Measure marketing effectiveness;
  • Improve customer experience; and
  • Provide relevant content where appropriate.

You may manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

7. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Create and manage customer accounts;
  • Process and fulfil orders;
  • Process payments;
  • Arrange delivery;
  • Provide customer support;
  • Respond to enquiries;
  • Manage returns, replacements and refunds;
  • Administer the Lifetime Service Warranty;
  • Administer the Buy-Back Programme;
  • Manage Pre-Loved Collection transactions;
  • Send transactional communications;
  • Send marketing communications where permitted;
  • Improve our website, products and services;
  • Analyse customer and website trends;
  • Detect fraud and maintain security;
  • Enforce our Terms of Service;
  • Comply with legal obligations; and
  • Protect our rights, customers and business operations.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law and consistent with your preferences, we may send information regarding:

  • Products;
  • Collections;
  • Promotions;
  • Events;
  • Services; and
  • Brand updates.

You may opt out of marketing communications at any time through the unsubscribe option provided in our communications or by contacting us directly.

You may still receive transactional or service-related communications.

9. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where necessary with service providers involved in:

  • Payment processing;
  • Website hosting;
  • Shopify platform services;
  • Analytics;
  • Shipping and logistics;
  • Customer support;
  • Email delivery;
  • Marketing services;
  • Technical support; and
  • Other business operations.

We may also disclose information:

  • Where required by law;
  • In response to lawful governmental requests;
  • To protect legal rights;
  • To investigate fraud; or
  • To enforce our agreements.

10. BUSINESS TRANSFERS

If Credoforu undergoes a merger, acquisition, financing, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

11. LOCATION INFORMATION

Depending on your device, browser settings and interactions with our website, we may collect general location information, including information derived from your IP address.

Location information may be used to:

  • Improve website functionality;
  • Provide relevant content;
  • Analyse website usage;
  • Improve marketing effectiveness; and
  • Maintain security.

You may control location permissions through your browser or device settings.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where necessary for:

  • Legal compliance;
  • Tax and accounting obligations;
  • Fraud prevention;
  • Security purposes;
  • Warranty and repair records;
  • Buy-Back Programme records;
  • Pre-Loved Collection records;
  • Dispute resolution; and
  • Enforcement of our agreements.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

13. DATA SECURITY

We implement reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and devices.

14. CHILDREN'S PRIVACY

Our website is not intentionally directed toward individuals under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate legal authorisation or consent where required.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

15. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion where legally permitted;
  • Withdraw consent where processing is based on consent;
  • Opt out of marketing communications; and
  • Raise concerns regarding our handling of personal information.

We may need to verify your identity before processing certain requests.

16. CUSTOMER ACCOUNTS

Customers may review or update certain account information through their account settings where available.

If you wish to close your account, you may contact us.

Certain information may be retained following account closure where required by law or reasonably necessary for warranty, service, accounting, security or operational purposes.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

18. INTERNATIONAL DATA TRANSFERS

Your information may be processed, stored or accessed in locations outside your state or country of residence where necessary for business operations or through service providers.

Where required, we will take reasonable steps to ensure that such transfers comply with applicable law.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The revised version will be published on our website together with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

20. CONTACT THE HOUSE

For questions, concerns or requests regarding this Privacy Policy, please contact us.

Vivekananda Kalpataru by CREDOFORU

Email: credo@credoforu.com
Phone: +91 91470 72500

Corporate Office:
175, Block G,
New Alipore,
Kolkata – 700053,
West Bengal, India.