Shipping policy

SHIPPING POLICY

Last Updated: 10 August 2026

OUR COMMITMENT

At Vivekananda Kalpataru by CREDOFORU, every creation is carefully inspected, prepared and packaged before it leaves our House.

We work with trusted logistics partners to ensure that your order reaches you safely and efficiently.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. SHIPPING DESTINATIONS

We currently ship across India and may offer international shipping to selected destinations.

Availability of shipping services may vary depending on location, logistics coverage and applicable regulations.

If shipping is unavailable for a particular location, we reserve the right to cancel the order and issue an appropriate refund.

2. ORDER PROCESSING

Orders are generally processed within 1–3 working days following successful payment confirmation and verification.

Where possible:

  • Orders placed before 1:00 PM on a working day may be processed on the same day;
  • Orders placed after 1:00 PM may be processed on the next working day;
  • Orders placed on Sundays or public holidays are generally processed on the next working day.

Processing times may be longer during:

  • Sale periods;
  • Festive seasons;
  • New product launches;
  • Inventory audits; or
  • Circumstances beyond our reasonable control.

Customised or personalised products may require additional processing time.

3. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

From time to time, Credoforu may offer complimentary shipping promotions.

Such promotions may be subject to conditions, minimum order values or geographic limitations.

4. DELIVERY TIMELINES

Domestic deliveries are generally completed within 3–7 working days from dispatch.

Delivery timelines are estimates only and may vary depending on:

  • Destination;
  • Courier operations;
  • Weather conditions;
  • Public holidays;
  • Regulatory requirements; or
  • Other logistical factors.

International delivery timelines vary depending on destination country and customs procedures.

Delivery dates cannot be guaranteed.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will generally be provided through email, SMS or other available communication channels.

Tracking information may require up to 24–48 hours to become active after dispatch.

Customers are responsible for monitoring shipment progress using the tracking information provided.

6. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information.

Credoforu shall not be responsible for delays, failed deliveries or additional costs arising from:

  • Incorrect addresses;
  • Incomplete addresses;
  • Incorrect PIN codes;
  • Incorrect contact information; or
  • Recipient unavailability.

Additional shipping charges may apply if re-delivery is required.

7. DELIVERY ATTEMPTS

Our logistics partners may make multiple delivery attempts.

If delivery cannot be completed after reasonable attempts, the shipment may be returned to us.

Re-delivery may be subject to additional shipping charges.

Where an order is returned because delivery could not be completed, we reserve the right to deduct reasonable shipping and handling costs from any applicable refund to the extent permitted by law.

8. DELIVERY CONFIRMATION

Risk of loss and responsibility for products generally pass to the customer upon delivery to the shipping address provided during checkout.

Customers are encouraged to inspect packages promptly upon delivery.

If visible damage or tampering is observed, customers should notify the delivery partner and contact Credoforu as soon as possible.

9. DAMAGED OR MISSING ITEMS

If an order arrives damaged, incomplete or contains incorrect products, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request:

  • Photographs;
  • Videos;
  • Packaging images;
  • Shipping labels; or
  • Other supporting information.

For certain claims, customers may be requested to provide an unboxing video showing the sealed package being opened.

This assists us in investigating claims fairly and efficiently.

10. INTERNATIONAL SHIPPING

International orders may be subject to customs inspections, import procedures and regulatory requirements imposed by destination countries.

Delivery timelines for international shipments may vary significantly and are outside the direct control of Credoforu.

Customers are responsible for ensuring compliance with local import requirements.

11. CUSTOMS DUTIES AND TAXES

Unless expressly stated otherwise, international customers are responsible for:

  • Customs duties;
  • Import taxes;
  • VAT or equivalent taxes;
  • Brokerage fees;
  • Clearance charges; and
  • Other destination-country charges.

These charges are determined by local authorities and are outside the control of Credoforu.

Failure to pay applicable duties or taxes may result in delayed delivery, refusal of entry or return of the shipment.

12. LOST SHIPMENTS

If a shipment appears lost, customers should contact us promptly.

We may initiate an investigation with the relevant logistics provider.

A shipment shall not normally be considered lost until the courier's investigation process has been completed.

Where a shipment is confirmed lost in transit, Credoforu may, at its discretion, provide:

  • A replacement product;
  • Store credit;
  • A refund; or
  • Another appropriate resolution.

13. EVENTS BEYOND OUR CONTROL

Credoforu shall not be responsible for delays or failures arising from circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Floods;
  • Fires;
  • Pandemics;
  • Governmental actions;
  • Labour disputes;
  • Transportation disruptions;
  • Communication failures;
  • Power outages; or
  • Failures of third-party service providers.

Where reasonably possible, we will endeavour to minimise the impact of such events.

14. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time.

The revised version will be published on our website together with an updated "Last Updated" date.

Continued use of our services following publication of an updated Policy constitutes acceptance of the revised version.

15. CONTACT THE HOUSE

For assistance regarding shipping, delivery, tracking, international orders or logistics-related enquiries, please contact us.

Vivekananda Kalpataru by CREDOFORU

Email: credo@credoforu.com
Phone: +91 91470 72500

Corporate Office:
175, Block G,
New Alipore,
Kolkata – 700053
West Bengal, India

We look forward to being of service.