Refund policy

REFUND, RETURNS & BUY-BACK POLICY

Last Updated: 10 August 2026

OUR COMMITMENT

At Vivekananda Kalpataru by CREDOFORU, every creation is made with care, precision and responsibility.

We want you to be delighted with your purchase. If something is not right, we will do our best to assist through our Returns, Refund, Replacement, Buy-Back and Lifetime Service Warranty programmes, subject to the terms set out below.

By placing an order with us, you agree to this Policy.

1. ELIGIBILITY FOR RETURNS

We may accept returns where:

  • The product was damaged during transit;
  • The product has a manufacturing defect;
  • An incorrect product was supplied;
  • The product is materially different from what was ordered; or
  • A return is otherwise required under applicable law.

Return requests should generally be submitted within 7 days of delivery.

All return requests remain subject to verification, inspection and approval by Credoforu.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: credo@credoforu.com

Please include:

  • Order Number;
  • Name used for the purchase;
  • Contact details;
  • Reason for the request; and
  • Supporting photographs or videos where applicable.

Additional information may be requested to assist our review.

3. RETURN CONDITIONS

For a return to be approved, the product should generally:

  • Be unused;
  • Be in its original condition;
  • Include original tags, packaging and accessories;
  • Not show signs of misuse, alteration or damage caused after delivery; and
  • Be accompanied by proof of purchase.

Products should not be returned without prior written approval from Credoforu.

Unauthorised returns may be refused.

4. NON-RETURNABLE PRODUCTS

Unless required by applicable law, we generally do not accept returns for:

  • Customised or personalised products;
  • Products altered after delivery;
  • Products damaged due to misuse, neglect or improper storage;
  • Products returned without original packaging where packaging is reasonably required;
  • Gift cards, vouchers or store credits;
  • Products specifically identified as non-returnable at the time of purchase.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or you believe a product has a manufacturing defect, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request:

  • Photographs;
  • Videos;
  • Packaging images;
  • Shipping labels; or
  • Other supporting information.

After review, we may offer:

  • Repair;
  • Replacement;
  • Refund; or
  • Another appropriate resolution.

6. UNBOXING REQUIREMENTS

For claims relating to transit damage, missing items or incorrect products, customers may be requested to provide an unboxing video showing the sealed package being opened.

Failure to provide requested evidence may affect our ability to investigate certain claims.

7. REPLACEMENTS

Where a replacement is approved, we will attempt to provide the same product, subject to availability.

If the same product is unavailable, we may offer:

  • A comparable replacement;
  • Store credit; or
  • A refund,

as appropriate.

8. REFUNDS

Approved refunds will generally be issued to the original payment method used for the purchase.

Refunds are not normally issued in cash.

Where a refund is approved, we generally aim to initiate processing within 15 working days.

The time taken for funds to appear in your account may depend on your bank or payment provider.

9. RETURN SHIPPING

Where a return is approved because:

  • An incorrect product was supplied;
  • The product was damaged in transit; or
  • A manufacturing defect is confirmed,

Credoforu will generally bear the applicable return shipping cost.

For other approved returns, customers may be responsible for applicable shipping or handling charges.

10. MATERIAL CHARACTERISTICS

Our creations are produced using premium vegan and animal-free materials.

Minor variations in texture, grain, finish, stitching, handcrafted detailing and colour tone are natural characteristics of the materials and manufacturing process.

These variations contribute to the individuality of each creation and shall not be considered defects.

Normal ageing, softening, creasing, surface marks arising from regular use and other characteristics associated with the natural life cycle of materials are not manufacturing defects and are not grounds for return or refund.

11. BUY-BACK PROGRAMME

Because a beautiful product can enjoy more than one chapter, certain eligible products may qualify for the Credoforu Buy-Back Programme.

Eligible products may be submitted for evaluation within six (6) months of the original purchase date.

Following inspection and approval, eligible products may receive up to 50% of the original purchase value.

Acceptance, valuation and eligibility remain solely at Credoforu's discretion.

Products showing excessive wear, structural damage, unauthorised repairs, alterations or conditions that materially affect restoration potential may not qualify.

The Buy-Back Programme is separate from returns, exchanges and refunds.

12. PRE-LOVED COLLECTION

Products accepted through the Buy-Back Programme may be restored, refurbished and offered through the Credoforu Pre-Loved Collection.

Products sold through the Pre-Loved Collection may display signs of prior ownership, restoration or refurbishment consistent with the nature of the programme.

Such characteristics shall not be considered defects.

13. LIFETIME SERVICE WARRANTY

Certain products may qualify for the Credoforu Lifetime Service Warranty.

The programme provides repair support for eligible functional issues including:

  • Stitching;
  • Zippers;
  • Metal fittings and hardware;
  • Edge coating; and
  • Handles.

The warranty does not cover:

  • Normal wear and tear;
  • Cosmetic ageing;
  • Surface scratches from regular use;
  • Improper storage;
  • Water damage;
  • Accidental damage;
  • Misuse;
  • Neglect;
  • Unauthorised repairs or modifications.

For repairs within India, a one-way logistics and handling fee of ₹350 may apply.

The Lifetime Service Warranty covers eligible repairs. It does not provide lifetime product replacement.

Additional terms may apply under the separate Lifetime Service Warranty Policy.

14. POLICY ABUSE

Credoforu reserves the right to refuse returns, refunds, replacements, buy-back requests or warranty claims where we reasonably believe that:

  • False information has been provided;
  • A claim is fraudulent;
  • A product has been intentionally damaged;
  • The Policy is being misused; or
  • The product has been altered after purchase.

Nothing in this section limits rights that cannot legally be excluded.

15. CHANGES TO THIS POLICY

We may update this Policy from time to time.

The revised version will be published on our website with an updated "Last Updated" date.

16. CONTACT THE HOUSE

For assistance regarding returns, refunds, replacements, our Buy-Back Programme, Pre-Loved Collection or Lifetime Service Warranty, please contact us.

Vivekananda Kalpataru by CREDOFORU

Email: credo@credoforu.com
Phone: +91 91470 72500

Corporate Office:
175, Block G,
New Alipore,
Kolkata – 700053,
West Bengal, India.